Abellio Greater Anglia and Cubic Transportation Systems were recognised at the SmartRail Europe Innovation Awards 2016 with the award for Product Innovation of the Year, in Amsterdam on April 19.
The award was presented in recognition of Cubic Transportation Systems’ product ‘NextAgent’, which has been trailed at Stansted Airport in partnership with Abellio. The innovative system is a combination of a virtual ticket office, a ticket vending machine, and a video-linked call centre. Cubic have said that users of the product have offered overwhelmingly positive reviews, commenting on its ease of use and the service-oriented customer experience it provides.
For more information about NextAgent, read about it on Cubic’s website here.